499db Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how 499db collects, uses, and protects your information.
1 Introduction and Scope
499db ("we", "us", or "platform") is a trusted online gaming platform providing services to users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect when you use the 499db website or services, how we use it, and how we keep it secure.
This Policy applies to the website https://499db.cam and all of its services. By using our services, you agree to the terms of this Privacy Policy. If you have any questions, contact us at [email protected] or get help through our 24/7 live chat.
2 What Information We Collect
499db only collects information that is necessary to ensure the proper operation of the platform, its security, and the best experience for you.
Personally Identifiable Information
- Full name and date of birth (for age verification)
- Email address and contact details
- National ID card or passport number (for identity verification)
- Residential address
Financial Transaction Information
- bKash, Nagad, Rocket, or Upay account numbers
- Deposit and withdrawal history
- Transaction amounts and dates
- Payment method details
Technical Information
- IP address and device information
- Browser type and operating system
- Cookies and session data
- Login times and platform usage patterns
Gaming Activity Information
- Betting and gaming history
- Preferred game categories and browsing behavior
- Bonus usage and reward earning details
- Game session duration and activity
3 Use of Collected Information
499db uses your information only for legitimate purposes. We never sell your personal information to third parties without your consent.
| Purpose | Description |
|---|---|
| Account Management | Completing registration, login, and account verification processes |
| Transaction Processing | Securely completing deposits, withdrawals, and bonus payments |
| Security and Fraud Prevention | Detecting unauthorized account access and suspicious activity |
| Customer Support | Resolving your questions and issues quickly and effectively |
| Responsible Gaming | Monitoring gaming behavior and arranging support where needed |
| Service Improvement | Analyzing user experience to further improve the platform |
| Legal Obligations | Retaining information necessary to comply with applicable laws and regulations |
4 Information Sharing and Disclosure
499db gives your privacy the highest priority. We do not sell your personal information to third parties under any circumstances. Limited information may be shared only in the following cases:
Payment Processors
Only the information necessary to complete transactions is shared with payment providers such as bKash, Nagad, Rocket, and Upay. These organizations are governed by their own privacy policies.
Technology Service Providers
Essential technical information may be shared with gaming software providers, cybersecurity specialists, and IT infrastructure suppliers for the purpose of operating the platform — always under strict confidentiality agreements.
Legal Authorities
Information may be disclosed when required by a court order, a lawful request from an investigative body, or applicable law. In such cases, we do not provide any information beyond what the law requires.
With Your Explicit Consent
In any case other than those above, we will obtain your clear and written consent before sharing information. You will always have the right to give or withdraw that consent.
5 Cookies and Tracking Technologies
The 499db website uses cookies and similar tracking technologies to make your browsing experience smooth and effective. Cookies are small text files stored on your device.
Essential Cookies
These cookies are necessary for remembering login sessions, security tokens, and user preferences. The platform cannot function properly without them.
Functional Cookies
These cookies are used to personalize the platform by remembering your language preference, interface settings, and previous gaming activity.
Analytical Cookies
Used to analyze website traffic and improve services. Data collected from these cookies is analyzed in aggregate and no specific individual can be identified.
Cookies can be disabled from your browser settings, but this may limit some features of the platform. Disabling essential cookies may cause issues with login and security.
6 Data Security Measures
499db uses SSL encryption and modern cybersecurity technology to keep your information secure. Our security infrastructure is continuously updated to ensure protection against the latest threats.
SSL Encryption
All data transmissions are encrypted using SSL/TLS technology
Firewall Protection
Advanced firewall and intrusion detection systems are active
Two-Factor Verification
Multi-layer identity verification for account access
24/7 Monitoring
Round-the-clock system monitoring and detection of unusual activity
7 Data Retention Period
499db does not retain your personal information longer than necessary. The retention period is determined by the type of data, its purpose, and applicable legal obligations.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account and Identity Information | 5 years after account closure | Legal obligations and dispute resolution |
| Financial Transaction Records | 7 years from the transaction date | Financial auditing and regulatory requirements |
| Gaming Activity Logs | 2 years from the session date | Fair play verification and technical support |
| Cookies and Technical Data | Up to 12 months | Service improvement and security |
| Customer Support Communications | 3 years from the date of last contact | Service quality assurance and training |
When the set retention period ends, we securely delete your information or render it unrecoverable. However, if a legal process is ongoing, the relevant information may be retained until that process is complete.
8 Your Rights Over Your Information
As a 499db user, you hold several important rights over your personal information. To exercise these rights, contact us at [email protected].
Right to Access
You have the right to know what information we hold about you, how we use it, and with whom we have shared it. We will provide full details within 30 working days of receiving your request.
Right to Rectification
If any information stored in your account is incorrect or incomplete, you may request that it be corrected. We will make corrections promptly upon verification of the accurate information.
Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information may be required to be retained for a set period due to legal obligations.
Right to Object to Processing
You have the right to object to the use of your information for certain purposes. You may opt out of the use of your information for marketing purposes at any time.
Right to Data Portability
You may receive the information you have provided in a structured, commonly usable format and, if needed, transfer it to another service.
Right to Withdraw Consent
You may withdraw consent at any time for any information processed on the basis of consent. Withdrawing consent does not make prior processing unlawful.
9 Protection of Minors
499db provides services only to those aged 21 or older. We do not knowingly collect information from any minor. Age verification measures are in place during the registration process.
If we become aware that we have inadvertently collected information from a minor, we will immediately close the relevant account and delete that information from our systems. We encourage parents and guardians to remain aware and take an active role in this matter.
If you believe a minor is using our platform, please notify us at [email protected] or through live chat.
10 Changes to the Privacy Policy
499db reserves the right to change or update this Privacy Policy from time to time. In the event of any significant change, we will notify you in the following ways:
- A notice will be sent to your registered email address
- A notification will be displayed when logging into the platform
- The "Last Updated" date at the top of this page will change
If you continue using the platform after the updated policy is published, you will be considered to have agreed to the new policy. We therefore recommend that you visit this page regularly.
11 Contact Us
If you have any questions or concerns about this privacy policy, or wish to exercise your rights regarding your information, please contact us. Our team is always ready to assist in Bengali.
[email protected]
24/7 live chat support is available in Bengali
Email requests are generally responded to within 24 hours (Bangladesh Standard Time)
To learn more about responsible gaming, visit our Responsible Gaming page. For answers to common questions, visit our FAQ page.